Effective Date: 31 May 2025
At Prime Taxis Norwich, protecting your personal information is our priority. This Privacy Policy explains how we collect, use, and protect your data when you book taxi services in Norwich or visit our website.
Information We Collect
- Name, contact details (phone, email)
- Pickup and drop-off locations
- Payment details when applicable
- IP address and usage data for website improvements
How We Use Your Information
- To process and manage your taxi bookings
- To communicate journey details and updates
- To improve our services and website experience
- To comply with legal obligations
Data Sharing
We never sell your personal data. We share your information only with:
- Our licensed Norwich taxi drivers for service delivery
- Secure payment processors for transaction handling
- Legal authorities when required by law
Your Rights
You have the right to access, correct, or delete your personal data. You may also object to or restrict our data processing. For complaints, contact the UK’s Information Commissioner’s Office (ICO).
Data Retention
We keep booking records for up to 7 years in line with UK regulations. Marketing data is retained only with your consent.
Contact Us
Questions about your privacy? Email us at info@primetaxisnorwich.co.uk.
Terms & Conditions – Prime Taxis Norwich
Effective Date: 31 May 2025
By using Prime Taxis Norwich’s website or booking our taxi services in Norwich, you agree to the following terms:
Booking and Payment
- Bookings depend on driver and vehicle availability.
- Accurate booking details must be provided.
- We accept cash, credit/debit cards, and contactless payments.
Cancellation Policy
- Cancellations less than 30 minutes before pickup may incur charges.
- Airport transfer cancellations should be made at least 2 hours prior.
Passenger Conduct
- Respectful and lawful behaviour is required.
- We reserve the right to refuse service for abusive or unsafe conduct.
Liability
- Prime Taxis Norwich is not responsible for delays due to traffic or external events.
- Report lost property immediately; we are not liable for unattended items.
